Return your order
Free returns for online purchases within 14 days of delivery, provided the return conditions are met. If you already have an account, log in. If purchasing as a guest, please complete the following fields:
FAQ
Can I return a product purchased online?
Yes. If for any reason you are not satisfied with your purchase, you may exercise your right of withdrawal within 14 days from the date of delivery or collection of the product.
To be eligible for a return, items must meet the following conditions.
General Return Conditions
Products must be:
returned in the same condition in which they were delivered
unused, unworn and unwashed
intact and free from any signs of wear or damage
complete with original packaging, dust bag (if provided), and accessories
returned with all original tags attached
If present, the security tag must not be removed, broken, or tampered with.
Category-Specific Conditions
Shoes
Shoes may be tried on indoors only.
Returns will not be accepted if the soles show signs of wear, scratches, abrasions, or any alterations resulting from outdoor use.
Clothing
Garments must not show stains, odors, signs of wear, or any alterations. All original tags must remain attached.
Bags
Bags must be returned in perfect condition, free from scratches, marks, or deformation, and complete with original packaging and dust bag (if provided).
Accessories (hats, headbands, hair accessories, and small accessories)
Accessories must be returned intact, unworn, and free from any signs of use, alteration, or damage. They must include original packaging and all attached tags.
For hygiene reasons, returns of accessories showing evident signs of use or contact cannot be accepted.
How to Request a Return
To initiate a return, you must complete the form above or send an email to:
📧 customer@studiocheidy.com
Please include your order number and the reason for your return request.
Refunds
Once the returned product has been received and inspected, the refund will be processed within 14 days using the same payment method selected at checkout.
How do I ship my return if I am registered in My Account?
If you are registered in your My Account area, you must first contact us before shipping your return.
Please complete the return form available above or send an email to:
📧 customer@studiocheidy.com
Once we receive your request, our customer service team will provide you with all the necessary instructions and detailed information on how to proceed with the return shipment.
Returns sent without prior authorization and instructions may not be accepted.
Can I return an order if I am not registered in My Account?
Yes, you can request a return even if you are not logged into your account.
To initiate a return, please fill out the return form above or contact us directly by email at:
📧 customer@studiocheidy.com
Please include your order number, the full name used for the purchase, and the items you wish to return.
Once we receive your request, our customer service team will provide you with all the necessary instructions to proceed with the return.
How can I request a return online?
To request a return, simply complete the dedicated return form available in the Returns section of our website or send an email to:
📧 customer@studiocheidy.com
In your request, please include:
your order number
the full name used for the purchase
the item(s) you wish to return
the reason for your return request
Once your request has been received, our customer service team will provide you with all the necessary instructions to complete the return procedure.
Is the return free?
Return shipping costs may vary depending on the country from which the return is shipped.
The applicable return shipping cost will be communicated to the customer after the return request has been submitted, as it may vary based on the country of origin.
Once the return request has been received, our customer service team will provide detailed instructions and inform you of the exact return shipping cost before proceeding.
How long will it take to receive my refund?
Once we receive your return package, we will verify the condition and integrity of the items before accepting the return and authorizing the refund.
The inspection process usually takes approximately 7 days.
The refund will be issued to the same credit card or payment method used for the original purchase, in the same currency.
You will receive a confirmation email as soon as the refund has been authorized.
The credit should appear in your account within a maximum of 30 days from the date the refund is processed, depending on the refund policies of your payment provider.
